Terms Of Service

The following terms of service apply to all business relationships between the customer and SLHosting Service.

The following terms of service apply to all business relationships between the customer and SLHosting Service, following named as "we", "our" and "us"). The term "you" or "your" includes any of your subsidiaries, affiliates, employees, agents, customers, contractors or entities you represent ("End Users").


You agree to comply with this Agreement, including any documents, policies and guidelines incorporated by reference (referred to collectively as the "Agreement", "Terms of Service", "TOS", or "Customer Agreement"). This Agreement takes effect when you order a product or service provided by us through this Site ("Service Offering") or click any "I Accept" button or check box or when you use any of our Service Offerings (the "Effective Date").

LAWFUL AGE OR AUTHORITY TO ENTER CONTRACT

You represent to us that you are lawfully able to enter into contracts and are at least 13 years of age. If you are entering into this Agreement for an entity, such as a company, you represent to us that you have legal authority to bind that entity. If you are not at least 13 years of age or older or if you are not fully able and competent to enter into the terms, conditions, and representations set forth in this Agreement, please exit the Site.


CHANGES TO THE TERMS OF SERVICE

We may change or modify the Terms of this Agreement from time to time without notice other than by notifying you by email or on your invoice. The amended terms will become effective on the date stated in the email or invoice message. Your continued use of the Service Offerings after the effective date of any changes to the Terms of this Agreement shall constitute your consent to the changes and your agreement to be bound by the modified terms. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service Offerings, the Terms, or the Site. We last modified this Agreement on the date listed at the end of this Agreement.


YOUR ACCOUNT

Generally. You may use the Service in accordance with this Agreement. You agree to adhere to all rules and regulations related to your use of the Service, including the Acceptable Use Policy.

Setting Up Your Account. To access the Services, you must create an account associated with a valid e-mail address and place an order for a Service Offering. You are responsible for all activities that occur on your account, regardless of whether the activities are by you, your employees or a third party and we are not responsible for unauthorized access to your account. You agree to contact us immediately if an unauthorized party is using your account or if your account information is lost or stolen. As you place your order for Service Offerings and set up your account, the following requirements apply:

  1. You may only create one account per customer name and all orders must include your real name, address, and phone number.
  2. Providing false information may result in immediate termination of all your accounts without refund.
  3. Opening multiple accounts will result in termination without refund.

Support. The support we generally provide to you and other users of the Services without charge is as follows:

  1. TICKET SYSTEM SUPPORT ONLY. This insures that communication can be tracked and documented. Support through our ticket system is generally available 24/7/365 on a first come, first serve delayed basis.
  2. Opening multiple tickets for the same issue within a short period of time constitutes abuse of our support ticket system and may result in termination of services without refund or notice.
  3. Swearing, threats, and other abusive language is not acceptable and may result in account termination without refund.
  4. Credit Card Purchases. If the name on your credit card does not match the company name or the contact person's name associated with your account, we may reject payment without notice.

Third Party Content. Your use of any Third Party Content or software applications is at your sole risk.

It is the customer’s responsibility to identify the internet content as their own or as third-party content.


The client undertakes not to publish content that may violate the rights of third parties or otherwise violate the THE DEMOCRATIC SOCIALIST REPUBLIC OF SRI LANKA law. The placement of pornographic, extremist material or material not deemed in good taste is not permitted. We are entitled to block access to the account of any customer who violates this. The same applies in the event that the customer publishes content which is capable of violating the rights of individuals or groups of people, or that insults or denigrates these people. This applies even without an actual legal claim. We are not obligated to review our customer’s content.


The sending of spam mail is strictly forbidden. This includes in particular the sending of illegal, unsolicited advertising to third parties and spamvertising. With regards to the sending of emails, it is forbidden to provide false sender information or to conceal the identity of the sender by other means. We are entitled to block the access if this is not respected.

  • IRC scripts, eggdrops, bots, Bitcoin faucets
  • Proxy server scripts (also any other script which operates as proxy)
  • Mail bomber and spam scripts
  • IP spoofers and port scanners
  • Pirated Software or any form of warez
  • Image Hosting Scripts (like imgur or Photobucket)
  • AutoSurf site scripts
  • PPC site scripts
  • PTC site scripts
  • Bruteforce Programs or scripts
  • File sharing, dump and mirroring service scripts (like mega, rapidshare)
  • Top sites generator scripts
  • Illegal drug or any other substance or product not allowed to be sold in US or Contraband related sites
  • Sites distributing copyrighted content without proper licenses
  • Gambling sites
  • Hacker programs, credit card dumps, hacker focused sites
  • Forums distributing warez or any other illegal content
  • Fraudulent sites (fake banking services, fake login pages, any other site mining information in illegal ways)
  • Viruses, trojan horses, mass ping, ddos, udp or tcp flood scripts, or other kind of desctructive scripts
  • Adult content

For direct damages, secondary damages, servers going off-line or being unavailable for any reason whatsoever or lost profits due to technical problems and disturbances within the internet that are not in our sphere of influence, we assume no liability.


For indirect damages and loss of profits, we assume no liability.


If the customer’s web content is in violation of obligations, particularly in violation of legal prohibitions or morality, they shall be liable to us for all of the resulting direct and indirect damages, including property damage.


Violations of these Acceptable Uses Policies should be referred to [email protected] All complaints will be investigated promptly.

Where not otherwise contractually agreed, the contracts are in place for an indefinite period of time.


Customer can revoke their contractual statement, with stating reasons, in the client area. The period of cancellation can be immediately or at the end of the billing period. A cancellation can only be done via the secure client area.


We are entitled to terminate the contractual relationship for good cause without notice or if customer ignores warnings about infringement of the requirements of section "Published Content". Another important reason that can result in blocking or termination without a notice may be that the customer uses content which affects the performance or the safety of the servers.


We reserve the right to terminate services at any point after customer invoice is overdue or payment is reversed, and we will not be responsible for any data loss due to termination.

Internet connection channel availability; Server hardware and virtualization platform availability.

Service Level Agreement. Our current Service Level Agreement (SA) is as follows:

  1. UNMANAGED SERVICES ONLY. Our 24 hour on site staff will respond to tickets regarding server hardware and service disruption issues only on a first come, first served basis. Clients are required to manage their own data backups and all software aspects of the server including operating system configuration beyond a base OS install.
  2. We strive to and anticipate that our Service will be available to you most of the time.
  3. A Service disruption occurs when your server is completely offline for more than 15 minutes due to an unplanned fault in our networking or power infrastructure.
  4. Disruptions caused by the hardware or software of the server itself are not covered by this SA.
  5. Disruptions caused by planned or unplanned maintenance are not covered by this SA.
  6. Disruptions caused as a result of actions taken by our abuse/security department are not covered under this SA.
  7. *Service shutdown, when a customer does not pay on time or fails to comply with terms of the contract "Pubished Content".
  8. *Service malfunction due to client actions (DoS/DDoS)

In the unlikely event that we experience a network or hardware failure, we will credit your account with one day of service for every hour of downtime. Contact a member of our customer service team not later than 5 days to arrange the credit.


Changes to the Service Level Agreement. We may add, change or discontinue our Service Level Agreement from time to time in accordance with the Terms of this Agreement.

VPS Hosting:

The Linux virtual server will be backed up regularly by us, as part of the offer. In the case of data loss not involved by us, the customer can restore data by ordering backup restoration service within the client area for USD 15 one time fee. The customer will receive a unique password for security purposes. The client will be held liable for any malpractice resulting from the unauthorized use of the password. If the customer becomes aware that unauthorized third parties know the password, they must inform us immediately. In suspicious cases, the client is able to request a new password which we then provide him. With Windows & Storage Virtual Servers we shall not take any backup files from our side & not liable for any loss of content if the backup has not been generated from customer side, it is the client's sole responsibility to protect the account data.


Dedicated Servers:

SLHosting Service is not take any backup files from our side & not liable for any loss of content if the backup has not been generated from customer side, it is the client's sole responsibility to protect the account data.

User may not: a) Use 20% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. d) Run any software that interfaces with an IRC (Internet Relay Chat) network. e) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. f) Participate in any file-sharing/peer-to-peer activities g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc h) Run cron entries with intervals of less than 15 minutes. i) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("//yourdomain.com/include.php") use include("include.php") j) Any accounts that is created without updating the nameserver or with out a DNS records Pointing to our servers will be removed with or without Notice.


Unlimited disk space and bandwidth means there is no set limits on our packages. HostPixal want you to have the resources you need to build your site without any limits. But, however we do need to make sure we continue to provide a full active service to all our customers. As such we do require all customers to be fully compliant with our Fair Usage Policy and Terms and Conditions. Customers on unlimited hosting packages this includes but not limited to shared hosting packages. As a customer of HostPixal you agree to be subject to the following fair usage policy: The account will be primarily used for the purposes of web hosting. Unacceptable use include, but are not limited to, large file storage and making downloads of large files such as but not limited to media files, zipped folders and programme files. File downloads are permitted, but only in the context of a functioning website. The hosting account may not cause problems with performance of other hosting accounts hosted on the same server by making excessive demands on the resources of the server. This includes, but is not limited to, the CPU usage required to perform data processing on the account for the purposes of taking backups and other administrative tasks as well as the CPU usage required to actually serve the site on the hosting account. As a customer you agree that HostPixal will be determining whether an infringement of this 'fair use' policy has occurred. Wherever possible, HostPixal will propose alternative hosting arrangements should an infringement of this policy occur. These may include, but are not limited to, moving to a hosting plan with quoted disk space and bandwidth limits. If we identify an account that is not in compliance with our Fair Usage Policy or that has the potential to negatively impact the performance of our server, we will be required to temporary suspend or terminate the account from server. If this happens we will work with the customer in order to resolve the issue as quickly as possible. HostPixal reserves the right to revise its policies at any time without notice. Before placing order please read our terms / privacy policy / refund policy. k) We don't offer SSH/Shell access to any user's in Shared Environment on Any case.If you are looking for SSH Access you can consider taking VPS/Dedicated

  1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
  2. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through SLHosting Service's servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on SLHosting Service 's servers is prohibited. SLHosting Service . accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service provider where those messages violate this policy or that of the other provider.
  3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by SLHosting Service . customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any SLHosting Service .-hosted domain, or referencing any SLHosting Service . account is prohibited.
  4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks,stress testing, or port scanning.
  5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.
  6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").
  7. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
  8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Wholesale Internet, Inc. customers or end-users by any means or device.
  9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the SLHosting Service . network or on another provider's network.
  10. Using SLHosting Service 's Services to interfere with the use of the SLHosting Service . network by other customers or authorized users.
  11. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
  12. Forging or modifying the source IP address within the header of IP packets originating from your service. e.g. Spoofing

INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A SLHosting Service. CUSTOMER OR A CUSTOMER'S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.

Each SLHosting Service. customer is responsible for the activities of its users and, by accepting service from SLHosting Service , is agreeing to ensure that its customers/representatives or end-users abide by this policy. Complaints about customers/representatives or end-users of any SLHosting Service . customer will be forwarded to the SLHosting Service . customer's postmaster for action. If violations of the SLHosting Service . Terms occur, SLHosting Service . reserves the right to terminate services with or take action to stop the offending customer from violating SLHosting Service .'s TOS as SLHosting Service . deems appropriate, without notice. Please direct any questions regarding our Acceptable Use Policy to [email protected]

Each account comes with its own cgi-bin. Client is free to use any CGI scripts you wish, however HostPixal reserves the right to disable any CGI script that effects normal server operation without prior warning.

If a payment on a client account is marked as fraudulent (such payments are reversed on the payment gateway), then HostPixal reserves the full right to stop any service provided to the client (including other accounts and other payments submitted by the same client) until the issues with the payment are solved. If the client refuses to solve issues with the payment which is marked as fraudulent HostPixal reserves the full right to delete all accounts and stop payment subscriptions provided to the client without any refund for security reasons.

Background daemons on shared hosting accounts in general are prohibited, we will consider requests on a one on one basis. If allowed extra charges will be assessed based on resources on system maintenance needed. Background programs on VPS & Dedicated servers are allowed and do not generate any extra charges in general.