The following terms of service apply to all business relationships between the customer and SLHosting Service.
The following terms of service apply to all business relationships between the customer and SLHosting Service, following named as "we", "our" and "us"). The term "you" or "your" includes any of your subsidiaries, affiliates, employees, agents, customers, contractors or entities you represent ("End Users").
You agree to comply with this Agreement, including any documents, policies and guidelines incorporated by reference (referred to collectively as the "Agreement", "Terms of Service", "TOS", or "Customer Agreement"). This Agreement takes effect when you order a product or service provided by us through this Site ("Service Offering") or click any "I Accept" button or check box or when you use any of our Service Offerings (the "Effective Date").
You represent to us that you are lawfully able to enter into contracts and are at least 13 years of age. If you are entering into this Agreement for an entity, such as a company, you represent to us that you have legal authority to bind that entity. If you are not at least 13 years of age or older or if you are not fully able and competent to enter into the terms, conditions, and representations set forth in this Agreement, please exit the Site.
We may change or modify the Terms of this Agreement from time to time without notice other than by notifying you by email or on your invoice. The amended terms will become effective on the date stated in the email or invoice message. Your continued use of the Service Offerings after the effective date of any changes to the Terms of this Agreement shall constitute your consent to the changes and your agreement to be bound by the modified terms. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service Offerings, the Terms, or the Site. We last modified this Agreement on the date listed at the end of this Agreement.
Generally. You may use the Service in accordance with this Agreement. You agree to adhere to all rules and regulations related to your use of the Service, including the Acceptable Use Policy.
Setting Up Your Account. To access the Services, you must create an account associated with a valid e-mail address and place an order for a Service Offering. You are responsible for all activities that occur on your account, regardless of whether the activities are by you, your employees or a third party and we are not responsible for unauthorized access to your account. You agree to contact us immediately if an unauthorized party is using your account or if your account information is lost or stolen. As you place your order for Service Offerings and set up your account, the following requirements apply:
Support. The support we generally provide to you and other users of the Services without charge is as follows:
Third Party Content. Your use of any Third Party Content or software applications is at your sole risk.
It is the customer’s responsibility to identify the internet content as their own or as third-party content.
The client undertakes not to publish content that may violate the rights of third parties or otherwise violate the THE DEMOCRATIC SOCIALIST REPUBLIC OF SRI LANKA law. The placement of pornographic, extremist material or material not deemed in good taste is not permitted. We are entitled to block access to the account of any customer who violates this. The same applies in the event that the customer publishes content which is capable of violating the rights of individuals or groups of people, or that insults or denigrates these people. This applies even without an actual legal claim. We are not obligated to review our customer’s content.
The sending of spam mail is strictly forbidden. This includes in particular the sending of illegal, unsolicited advertising to third parties and spamvertising. With regards to the sending of emails, it is forbidden to provide false sender information or to conceal the identity of the sender by other means. We are entitled to block the access if this is not respected.
For direct damages, secondary damages, servers going off-line or being unavailable for any reason whatsoever or lost profits due to technical problems and disturbances within the internet that are not in our sphere of influence, we assume no liability.
For indirect damages and loss of profits, we assume no liability.
If the customer’s web content is in violation of obligations, particularly in violation of legal prohibitions or morality, they shall be liable to us for all of the resulting direct and indirect damages, including property damage.
Violations of these Acceptable Uses Policies should be referred to [email protected] All complaints will be investigated promptly.
Where not otherwise contractually agreed, the contracts are in place for an indefinite period of time.
Customer can revoke their contractual statement, with stating reasons, in the client area. The period of cancellation can be immediately or at the end of the billing period. A cancellation can only be done via the secure client area.
We are entitled to terminate the contractual relationship for good cause without notice or if customer ignores warnings about infringement of the requirements of section "Published Content". Another important reason that can result in blocking or termination without a notice may be that the customer uses content which affects the performance or the safety of the servers.
We reserve the right to terminate services at any point after customer invoice is overdue or payment is reversed, and we will not be responsible for any data loss due to termination.
Service Level Agreement. Our current Service Level Agreement (SA) is as follows:
In the unlikely event that we experience a network or hardware failure, we will credit your account with one day of service for every hour of downtime. Contact a member of our customer service team not later than 5 days to arrange the credit.
Changes to the Service Level Agreement. We may add, change or discontinue our Service Level Agreement from time to time in accordance with the Terms of this Agreement.
The Linux virtual server will be backed up regularly by us, as part of the offer. In the case of data loss not involved by us, the customer can restore data by ordering backup restoration service within the client area for USD 15 one time fee. The customer will receive a unique password for security purposes. The client will be held liable for any malpractice resulting from the unauthorized use of the password. If the customer becomes aware that unauthorized third parties know the password, they must inform us immediately. In suspicious cases, the client is able to request a new password which we then provide him. With Windows & Storage Virtual Servers we shall not take any backup files from our side & not liable for any loss of content if the backup has not been generated from customer side, it is the client's sole responsibility to protect the account data.
SLHosting Service is not take any backup files from our side & not liable for any loss of content if the backup has not been generated from customer side, it is the client's sole responsibility to protect the account data.
User may not: a) Use 20% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. d) Run any software that interfaces with an IRC (Internet Relay Chat) network. e) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. f) Participate in any file-sharing/peer-to-peer activities g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc h) Run cron entries with intervals of less than 15 minutes. i) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("//yourdomain.com/include.php") use include("include.php") j) Any accounts that is created without updating the nameserver or with out a DNS records Pointing to our servers will be removed with or without Notice.
INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A SLHosting Service. CUSTOMER OR A CUSTOMER'S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.
Each SLHosting Service. customer is responsible for the activities of its users and, by accepting service from SLHosting Service , is agreeing to ensure that its customers/representatives or end-users abide by this policy. Complaints about customers/representatives or end-users of any SLHosting Service . customer will be forwarded to the SLHosting Service . customer's postmaster for action. If violations of the SLHosting Service . Terms occur, SLHosting Service . reserves the right to terminate services with or take action to stop the offending customer from violating SLHosting Service .'s TOS as SLHosting Service . deems appropriate, without notice. Please direct any questions regarding our Acceptable Use Policy to [email protected]
Each account comes with its own cgi-bin. Client is free to use any CGI scripts you wish, however HostPixal reserves the right to disable any CGI script that effects normal server operation without prior warning.
If a payment on a client account is marked as fraudulent (such payments are reversed on the payment gateway), then HostPixal reserves the full right to stop any service provided to the client (including other accounts and other payments submitted by the same client) until the issues with the payment are solved. If the client refuses to solve issues with the payment which is marked as fraudulent HostPixal reserves the full right to delete all accounts and stop payment subscriptions provided to the client without any refund for security reasons.
Background daemons on shared hosting accounts in general are prohibited, we will consider requests on a one on one basis. If allowed extra charges will be assessed based on resources on system maintenance needed. Background programs on VPS & Dedicated servers are allowed and do not generate any extra charges in general.